Services That Your Business Phone Provider Should Offer in South Florida

Business telephone systems have become more advanced over the past couple of years. Your business office located in Miami or Broward County is no longer limited to outdated phone systems that just make and receive calls. VoIP business telephone systems now offer HD video chatting, the ability to send and receive instant messages, and mobile phone applications on top of their integrated voice capability.


If your company runs on a small team and there cannot always be someone sitting at a desk waiting for the phone to ring, request an app that allows you to answer clients on your cell phone. Your business phone provider should offer some of the following perks associated with apps:

  1. Place VoIP calls using available Wi-Fi or 3G/4G LTE mobile data connections – without using cell-phone minutes.
  2. Receive incoming calls directly from the app and forward calls to your cellular numbers.
  3. Enjoy the full call control you’re used to with advanced VoIP technology: mute, put calls on hold, switch callers, use keypad tones and use Bluetooth headsets


A well-designed routing system helps to deliver a superior customer experience and fast resolution to their query; but done poorly, call routing can lead to poor service, immeasurable frustration and, ultimately, customer churn. Inbound call routing done correctly can improve the customer experience by getting callers to the best agent as quickly as possible, prioritizing your best customers, and minimizing additional wait times.


Maintenance should always be provided by your business phone system. Call ID Telecom today to consult with one of our experienced Account Executives. Customize a Business Phone Maintenance plan that meets your technology and budget needs. ID Telecom’s VoIP Services and Maintenance Plans give you a piece of mind in terms of your business phone system.


VoIP phone systems are commonly much less expensive than traditional telephony systems. Avoid purchasing expensive hardware and select a monthly plan that fits the specific expectations for your industry. Basic start plans are perfect for small businesses, and they are easily scalable as your company grows. Ask about the features offered in each plan and the cost of the plans to determine the best value.

Do you need a business VoIP phone system installed in your business in Miami Dade, Broward County, or palm beach County?

If you are looking to have a VoIP system installed in Miami Dade, Broward County, and palm beach County we can help you. ID Telecom has a team of dedicated professionals that are more than willing to install and provide maintenance to your VoIP system in South Florida. Feel free to call us anytime at 954-340-6880.


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